Frequently Asked Questions

Is there a late cancellation policy?

Yes, we request that you notify the office at least 24 hours prior to your appointment if you need to cancel or reschedule an appointment. There is a late cancellation fee that may be charged for any appointments that are not cancelled 24 hours in advance.

Can the office be contacted outside of normal business hours?

Delta Family Clinic has a 24 hour answering service that is reachable at all times if the office is closed or on lunch. Call the office phone number (810-630-1152) and remain on the line after the message to reach the answering service.

Does the office do confirmation calls?

Yes, confirmation calls are done 1 day prior to appointments, except for Monday appointments. Those confirmation calls are done on the Friday prior.

What needs to be done for the first appointment?

It is essential that all new patients arrive at the office at least 30 minutes prior to their appointment to complete all the necessary paperwork required by the office. It is also important that new patients have their identification and insurance cards with them. All patients under the age of 18 must be brought to their first appointment by their legal guardian, and that person must have their identification and any guardianship paperwork, if applicable.

Is any of the required office paperwork available on the website?

The office history forms are available to download and print under the Patient Resources tab. If you are unsure which forms apply, please call the office and someone will gladly inform you which forms need to be completed. Even if the history form is completed prior to the appointment, new patients will still need to arrive at the office at least 15 minutes prior to their appointment to complete additional paperwork.

Are parents/legal guardians allowed to drop patients off for an appointment and then leave if the patient is a minor?

This will depend on the nature of the patient’s appointment. If the patient has an appointment for psychological/neuropsychological testing, their parent or legal guardian must stay at the office for the duration of the appointment. If the patient has an appointment for therapy or medication management, the clinician will need to be asked as to whether the parent or legal guardian can leave the office or not and the patient’s age will also play a factor in this decision.

Can a patient have an emergency or crisis reach their therapist after hours?

If you feel that you or your child are in danger of potentially harming yourself or others, it is strongly recommended that you go to the nearest emergency room or call 911. Additionally, Delta Family Clinic has a 24-hour answering service that is reachable at all times if the office is closed. Call the office phone number (810-630-1152) and remain on the line after the message to reach the answering service. Inform the representative that answer the call that you or your child needs to speak with their therapist immediately and they will contact the therapist.

How long do appointments typically last?

The length of appointments varies depending on the type of appointment. Therapy appointments last between 45 to 60 minutes, depending on the clinician. Medication Management visits last between 15 to 30 minutes. Testing can range anywhere from 3 hours to 10 hours, depending on what time of testing is deemed necessary for the patient.

Does my insurance cover visits at this office?

Delta Family Clinic accepts a variety of insurances, including commercial insurances, Medicaid plans and Medicare. A complete list of the insurances the office accepts is available for review under the “Pricing & Insurance” tab on our website. To determine what your coverage is, you will need to contact your insurance company and inquire as to what your mental health benefits are. The insurance company will be able to give you an overview of your benefits as well as let you know whether you have a deductible that applies, and if you have a coinsurance or copay that applies.

Does Delta Family Clinic accept patients without insurance?

Each of our clinicians set their own individual cash pay rate, all of which range from $45.00 to $125.00 per session. This amount is due at time of service and must be paid in full in order for the patient to be seen.

Are there different therapists to choose from?

Delta Family Clinic has multiple clinicians that offer individual therapy services to our patients. Their biographies are available for review under the “Meet Our Staff!” tab on our website. It is important to note that any patient that comes in for an appointment with a therapist and does not feel that therapist is an appropriate fit for them, is welcome to inform the office staff and the patient will be transferred to a different therapist that is potentially better suited for their needs. The office can also offer recommendations for mental health services at other offices if necessary.

Can I record my session?

Digital recordings by handheld devices (smartphones, audio recorders, etc) are prohibited on the premises in order to protect the privacy of other patients and staff in compliance with federal and state privacy laws.