Frequently Asked Questions

What is your late cancellation policy?

We ask that you notify us at least 24 hours in advance if you should need to cancel or reschedule your appointment. We do have a late cancellation fee if you have to cancel your appointment within the 24 hours prior to your appointment.

What if I know I need to cancel my appointment after you have already closed for the evening or weekend?

We have an answering service that is turned on when the office is closed. Just call the office number and leave the message with the service.

Do I get a confirmation call for my appointments?

Yes! We will give you a call the day before your appointment to remind you. If your appointment is on a Monday, you will receive your confirmation call on the Friday prior to your appointment.

What do I need to do for my first appointment?

First of all it is important that you arrive 30 minutes before your appointment time so that you can start filling out the necessary paperwork. (UNLESS you have printed out the history form, then you only need to come in about 10 minutes early!) Please remember to bring your ID and insurance card.

My child has an appointment, is it OK to drop them off and pick them up later?

Please make sure you check in advance with your therapist if this OK with them, they may want to speak with you at some point. All minors must be accompanied by their legal guardian at the initial visit, or if the appointment is with Dr. Vora (the psychiatrist).

What if I’m having a crisis and the office is closed?

If you are in danger of hurting yourself or someone else, go to the nearest emergency room. If not, please call our answering service and leave a message with them. They will try to get in contact with your therapist.

How long do sessions last?

Typically, sessions at this clinic will be 45 minutes to an hour long. It depends on the therapist as to which timeline they prefer.

How much will this cost?

How much your sessions cost depend on multiple factors. If you are going through your insurance company, the cost to you depends on if you have a deductible, how much your coinsurance is, and how much your copayment is. Some insurances allow for a certain amount of visits without any payment needed by you. If you decide to go with the self pay route (no insurance is billed), the cost depends on which therapist you decide to go with. Our therapist’s self pay rates range from $50- $100.

Does my insurance cover this?

After you make your initial call to this office, we will take down all of your insurance information and verify your benefits. This process will take a few days. If you need a response quicker than we are able to give you, please call your insurance company and ask for your outpatient mental health benefits. Let them know what therapist you are seeing and they will be able to give that information to you over the phone.

Do you have somewhere that my child can wait while I’m in session with my therapist?

Children are welcome to wait in our waiting room, however, children under the age of 12 need to be accompanied by an adult.

What happens if I meet with my therapist and I feel they’re not the right fit for me?

First, and foremost, we are here to help you and that means making you feel comfortable within a safe environment. If you do not feel like a therapist is right for you we will happily set you up with another therapist at this clinic or even make a recommendation to a therapist outside our clinic if necessary.

How long will I be in therapy?

The length of therapy depends on each individual’s circumstances; it is through speaking with your therapist that the two of you can determine what will be best for you.